Head of Customer Base Planning (m/f/d) [Germany]


 

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you’ll do

  • You'll be responsible for the budget and quarterly planning of the residential customer base, with a primary focus on churn and upgrades, and to a smaller extent Sky receivers net growth
  • Your job is to manage a wholistic process and meet the timelines, integrate all stakeholders and inputs, prepare the outputs and present them in a meaningful way
  • In preparation for the annual and quarterly planning, you analyze developments and communicate closely with the Retention and Finance teams to integrate all current and future impacts into your plans
  • Your tasks also include preparing a monthly rolling forecast, visualizing the results and presenting the risks and opportunities you¿ve identified to the teams
  • You'll take over the leadership of insight projects with the MBI team to drive action and change to improve the performance of base
  • Part of your responsibility is to manage and work with the planning models and to make necessary adjustments
What you’ll bring

  • You've a successfully completed degree in Business Administration, Business Informatics, Finance or similar and at least 6-8 years of professional experience in Controlling, Planning or similar
  • A good understanding of customer base management sets you apart
  • Excellent analytical skills and Excel knowledge are a matter of course for you
  • You'd describe your working style as reliable and independent and you'll bring good communication and presentation skills with you
  • A high level of self-motivation and personal dedication as well as the ability to work in a team characterize you
  • Good English skills round off your profile
Our benefits:

At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

  • Free Sky Q
  • Flexible working
  • Company pension scheme
  • Sky Company Bike

Inclusion:

We're proud to be an equal opportunity employer.

It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German.

To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.

A job you love to talk about.

Sky Deutschland GmbH
People & Organisation
Your Contact: Vanessa Bauer


 

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